Support
IT Support Services
Your end users will love working with our IT Support team members. They are a metrics-driven, world class group of IT Support professionals.
Our team works diligently to understand each issue and service request that comes in so they can provide thorough resolutions that make a positive impact.
With the help of our service coordinators, Velo’s IT support team operates like a well-oiled machine, churning through support requests with fast response times and great communication. We work hard to follow up with busy end users and see support requests through to resolution.
Our team is all U.S.-based and trained to look at the bigger picture to solve problems rather than just symptoms.
With our fixed monthly fee, customers enjoy unlimited access to the support team during business hours. For after-hours emergencies, we operate an on-call system in the evenings and on the weekends to provide constant coverage for urgent support requests.
What Makes Velo Support Different?
Fast Response Times
We respond fast, so you can get back to work
Solid Documentation
Our documentation is so good, it's almost like we're not there.
Friendly Service
We take a friendly, personalized approach to IT support.
Certified Pros
We have a team of certified professionals
A Win-Win Partnership
A partnership with Velo IT Group is a symbiotic relationship in which both parties benefit from a quiet and stable IT infrastructure.
If we can eliminate IT support issues through proactive efforts and strategic consulting, it’s a win-win for us and our clients. Our ability to control our costs in providing world-class IT support service depends on our success in delivering on all components of the Velo Method: Strength, Strategy, Security and Support.
Thinking About Making The Switch?
We know making changes about information technology management is a big decision.
Considering switching IT service providers? Replacing or augmenting an in-house IT department? Both require careful consideration for every detail. We’ve managed all of these transitions before, and our proven methods for onboarding are sure to impress even your slowest change adopters. Click the link below to view our Onboarding Roadmap and see how your business can make the switch to Velo!
"The guys at Velo IT Group have provided us with an unprecedented IT experience. We were extremely pleased with the onboarding process and are thrilled with the expertise provided and the attention to detail not seen with our previous providers. Our attorneys and support staff appreciate the improved network performance!"