How long does it take to switch to Velo?

Seven days. Pre-onboarding starts a week before your onboarding day. We gather information about your systems, coordinate with your prior provider, and handle transition planning. On onboarding day, we flip the switch and come on-site with several members of Team Velo to meet your team and identify immediate improvements.

Will we experience downtime when switching providers?

‍No extended downtime. Any brief downtime required for installing our management tools is coordinated after hours and at a time that works for your business.

What happens in the first 60–90 days?

We run baseline assessments immediately, identify quick wins, and hold your first IT strategy meeting within 60 to 90 days. That's where we build your roadmap and set the cadence for the partnership.

What if we need to move or open a new office?

We manage it. From technology planning to coordination to execution, we run the IT side of the move so you can focus on everything else.

How does Velo handle remote offices and distributed teams?

99.98% of service requests resolve remotely. For the rare cases that need on-site support, we maintain trusted contractor relationships in major U.S. and international markets.

How do I know if Velo is the right fit?

The best fit is a business of 50 to 200 users that depends on technology to operate and treats IT as a strategic investment, not a cost line. If you're shopping on price alone, we're probably not your provider. If you want a partner who thinks like a fiduciary and measures success by your outcomes, let's talk.

What makes Velo^® different than other MSPs or it partners?

Most IT providers are vendors. We operate as a fiduciary. That means we sit on your side of the table, not the vendor's, and our recommendations are based on what's right for your business, not what generates the most margin for us.

Our engineers average 11 years of experience. Even our youngest has more than five. We back that with a continuous education program and dedicated monthly training time, because the best engineers do not stop learning.

We charge one flat monthly fee. No hourly billing. No overages. That model only works if your environment runs well, which means we are motivated to keep it that way.

What's included in the monthly fee?

‍Everything your business needs to stay running and secured: unlimited IT support, cybersecurity, infrastructure maintenance, cloud services, Microsoft 365 management, and strategic IT planning. New hardware purchases and large projects are scoped and priced separately.

What is considered out of scope?

‍New projects and hardware or software purchases are planned and priced outside the managed services agreement. Things like server upgrades, firewall installations, and office moves are quoted separately as needed.

How much does managed IT services cost?

‍Velo charges a flat monthly per-user fee — no hourly billing, no overages, no surprise invoices. Pricing depends on the size and complexity of your environment. Request a quote and we'll put together a number that makes sense for your business.

Why doesn't Velo charge hourly?

‍Hourly billing creates a conflict of interest. An MSP that charges by the hour profits from your problems. We don't. One flat fee means we're motivated to keep your environment stable and your team productive.

Is there an onboarding fee?

‍No onboarding fee for clients committing to a 3-year agreement. Shorter terms are available and subject to an onboarding fee equal to 1–2x the monthly managed services fee.

What cybersecurity services are included in the monthly fee?

‍A compliance-ready security stack that includes managed detection and response (MDR), managed firewall services, and access to our Houston-based Security Operations Center (SOC). Our SOC uses a combination of AI and human intelligence to identify and stop threats before they become incidents.

Do you recommend cybersecurity insurance?

‍Yes. Cybersecurity services minimize your risk — insurance ensures you can recover if something still gets through. Think of it like car maintenance versus car insurance. You need both.

What optional security services are available?

‍For businesses with advanced compliance requirements, we offer enterprise Data Loss Prevention (DLP) and Penetration Testing as add-ons outside the standard managed security program.

What does Velo IT Group do?

Velo is a managed IT services provider (MSP) headquartered in Dallas, TX, with offices in Houston, TX and Lafayette, LA. We manage the technology environments of entrepreneurially-led businesses, handling IT support, cybersecurity, infrastructure, and strategy under one fixed monthly fee. No hourly billing. No overages. No surprises.

What makes Velo different from other IT companies in Dallas?

Most IT providers are vendors. We operate as a fiduciary, sitting on your side of the table, not the vendor's. That means our recommendations are based on what's right for your business, not what generates the most revenue for us. One flat fee eliminates the conflict of interest that hourly billing creates.

Who does Velo typically work with?

We work best with entrepreneurially-led companies of 50 to 200 users across Texas and Louisiana. Our primary verticals are legal, financial services, manufacturing, energy, and distribution. These are industries where downtime and security risk have real business consequences.

Where does Velo provide managed IT services?

‍Our headquarters is in Dallas, TX, and we have fully staffed offices in Houston, TX and Lafayette, LA. We serve clients across the Dallas-Fort Worth metroplex, Houston, and Acadiana, and support businesses in 13 states with on-site capability in all major markets.

What's included in managed IT services?

Everything your business needs to stay running and protected. Unlimited support, cybersecurity, infrastructure maintenance, cloud services, Microsoft 365 management, and strategic IT planning. One fixed monthly per-user fee. Hardware purchases and large projects are scoped and priced separately.

Do you offer co-managed IT for companies with an internal IT team?

Yes. Co-managed IT is built for businesses that already have in-house IT and want depth, not duplication. Your team owns the day-to-day. Velo brings security, strategy, and specialized engineering you would otherwise have to hire for.

What is a Fractional CIO, and do I need one?

A Fractional CIO is an executive-level technology strategist without the full-time cost. Infrastructure investments. Vendor contracts. Technology roadmaps. If your business is making decisions like these without someone in the room who can translate them into business outcomes, you probably need one. Velo's Fractional CIO service is included in our Strategy pillar.

What IT project services does Velo handle?

Server upgrades, cloud migrations, backup and disaster recovery, firewall upgrades, Microsoft 365 migrations, network upgrades, VoIP implementations, and office moves. Projects are scoped, priced, and delivered separately from your managed services agreement.