Professional Services
Migrations, refreshes, and buildouts from a standalone Project Services division, for clients on the Velo Method®. We already manage your environment. That's exactly why your project lands on-time and on-budget.
Independently ranked and rated — by the platforms we build on and the clients we answer to.
An MSP closes tickets. Then the cloud migration starts, and the same engineers who staff the help desk are suddenly running your most important project. Tickets win. Milestones slip. The week-one estimate bears no resemblance to the month-six invoice.
Velo is built differently. Projects run through a standalone division with its own engineers, its own timelines, and one number we stand behind. You don't buy hours. You buy the outcome.
Bring Claude into your business safely. We connect it to your tools, set the guardrails around your data, and train your team, so AI becomes real work instead of a science project.
All the gear, none of the ownership. One predictable monthly rate, current equipment, replaced on a cycle we manage for you.
Move workloads, data, and applications to the cloud with a scoped plan and minimal disruption. Lift-and-shift, replatform, or refactor.
Tenant setup, mailbox migration, identity and access configuration, and end-user training.
Modern cloud phone systems with call routing, voicemail-to-email, and integration with your other business tools.
Modern cloud phone systems with call routing, voicemail-to-email, and integration with your other business tools.
End-of-life replacements, virtualization, hyperconverged refreshes. Scoped against your lifecycle plan.
Enterprise firewall deployments and policy management, compliance-grade.
On-site and offsite backup, recovery testing, and the documentation cyber insurance carriers actually want to see.
If it touches your environment, we can scope it. Tell us what you're planning.
Three ways. You know which one applies before anything starts.
Velo engagements come in three levels: Base, Accelerate, and Velocity. Higher levels cover more project work inside your monthly fee, including onboarding. For most clients, project work costs nothing beyond the monthly fee they already pay.
Refreshes and buildouts delivered as one flat monthly rate covering the hardware, the deployment work, and the lifecycle. Zero capital investment, and the gear stays current.
Refreshes and buildouts delivered as one flat monthly rate covering the hardware, the deployment work, and the lifecycle. Zero capital investment, and the gear stays current.
Whichever path fits, the number you approve is the number you pay. Secure and predictable, guaranteed.
Sometimes you bring the project to your Fractional CIO (a new office, an ERP migration, an end-of-life server refresh). Sometimes it surfaces from inside the Velo Method®, when your CIO flags work on the roadmap that falls outside the managed services agreement. Either way, the project starts inside a relationship where we already know your environment.
Your Fractional CIO and our Sales Engineer identify what the project needs to accomplish for your business, not just what needs to happen technically.
The Sales Engineer designs the technical solution against your budget and timeline, working alongside your Fractional CIO.
Scope, timeline, and price before any work starts: covered by your engagement, delivered through Hardware as a Service, or quoted as a fixed-price project. Adjustments happen here, not mid-build.
Upon approval, the Project Manager takes accountability for delivery. They assign a Project Engineer based on subject-matter expertise and availability.
The Project Engineer owns the technical work, day-to-day communication, and documentation. The Project Manager keeps your leadership and your Fractional CIO updated on progress.
All client environment documentation is updated, and your day-to-day Velo team is briefed on every relevant change. The project folds cleanly back into the program that runs your IT every day.
Every project has a defined scope, a Project Manager accountable for on-time, on-budget delivery, and a cost you know before work starts. That's the commitment.
Not a migration. Not new switches. What you're buying is the end of IT decisions landing on your desk. Your Fractional CIO watches the lifecycle, Project Services executes what the roadmap calls for, and you approve the price before anything starts. You're paying us to handle it. So we handle it.
And we don't come back month after month asking for more budget. We can't afford to let your environment limp along: the fee is fixed, so the only way this model works for us is if everything actually works for you. Secure and predictable, guaranteed.
Client voices
The firm itself will not require a formal SOC 2 report, but you do need provable, right-sized security. Your Document Management and Practice Management Solutions should have a SOC 2 Type 2 report and ISO certifications. Larger clients and institutions impose real expectations, and you meet them with strong controls, clean documentation, and industry-leading technology partners - without forcing the enterprise model onto your smaller practice.
Map your existing security controls to what each client and their security team is asking for, and keep that documentation current. Then you respond quickly from evidence instead of scrambling. The win is current, documented evidence of security best practices, not ad-hoc responses for every survey and questionnaire.
We act as a fiduciary partner, not a box of tools. We are accountable for outcomes: a posture you can defend, controls you can prove, and a technology environment that stays as simple as your obligations allow.
Yes. We help firms connect existing controls to SOC 2 and regulatory expectations in language that stands up to a third-party assessor, document the gaps that actually matter, and skip the busywork that does not. Often the work is validating that what you already do is sound and provable.
Usually the opposite. Every new tool and vendor widens your third-party risk and your attack surface. We help you keep the vendor list tight while still demonstrating strong governance. More tooling rarely reduces real risk.
A fixed monthly fee based on your team and needs. No hourly billing, no surprise invoices, and no incentive for us to let problems linger. Compare it to the cost of one compliance finding or one hour of downtime during trading or close, and the math settles itself.
A fixed monthly fee based on your team and needs. No hourly billing, no surprise invoices, and no incentive for us to let problems linger. Most manufacturers measure it against one thing: what an hour of stopped production costs. Managed IT runs a fraction of a single line-down event.
A fixed monthly fee based on your team and needs. No hourly billing, no surprise invoices, and no incentive for us to let problems linger. If your WMS or EDI goes down, trucks don't load and orders don't ship. A month of managed IT costs less than one day of that.
A fixed monthly fee based on your team and needs. No hourly billing, no surprise invoices, and no incentive for us to let problems linger. If your WMS or EDI goes down, trucks don't load and orders don't ship. A month of managed IT costs less than one day of that.
A fixed monthly fee based on your team and needs. No hourly billing, no surprise invoices, and no incentive for us to let problems linger. For most firms it's less than the cost of one deal going sideways.
A fixed monthly fee based on your team and needs. No hourly billing, no surprise invoices, and no incentive for us to let problems linger. Predictable IT spend in a business where almost nothing else is.
Yes. Your team gets secure access to everything from anywhere: the office, a property walkthrough, a closing across the state. Every office and every entity runs on the same setup. Velo IT Group is based in Dallas with offices in Houston and Lafayette, and we support firms nationwide.
We assess your backups and recovery posture in the first 30 days and close the most urgent gaps right away. The first full recovery drill happens within the first quarter, and from there it becomes a standing rhythm rather than a one-time project.
Yes. Strength is one of the four pillars covered by the fixed monthly fee, alongside Support, Security, and Strategy. Large one-time infrastructure builds or migrations outside the managed program are scoped separately through Professional Services.
It depends on the systems and the targets we set together. Critical systems are designed to come back first, typically within hours. We define those numbers up front, in your recovery plan, so there are no surprises on the day it matters.
We restore a real environment from backup and confirm the systems come back the way they should, within the recovery targets we set with you. Anything that falls short gets documented and fixed. You get a report each quarter showing exactly where you stand.
A backup is one piece. Strength is the whole plan around it. Verified backups, documented recovery procedures, defined targets for how fast you're back, and quarterly drills that prove it all works. A backup tells you data was copied. Strength tells you the business can recover.
The highest-impact layers go in first. Multi-factor authentication, endpoint detection, and email security usually land within the first 30 days. From there, monitoring and the quarterly review keep the posture current as the threat landscape and your business change.
Yes. Security is one of the four pillars covered by the fixed monthly fee, alongside Support, Strength, and Strategy. Specialized projects outside the managed program, like a one-time penetration test or a major remediation, are scoped separately through Professional Services.
A real engineer investigates. We isolate the affected account or device, contain the issue, and walk you through what happened and what we did. Critical alerts are triaged in under 15 minutes, around the clock, not left in a queue.
Yes. We map your controls to what your regulators and your cyber-insurance carrier require, and we provide the documentation to back it up. When a renewal questionnaire lands on your desk, the answers are already true.
We start with a risk assessment, not a price sheet. What you handle, who you answer to, and what an incident would actually cost you. From there we build the layers that match. You won't pay for tools that don't fit your risk, and we won't leave out a control that does.
Most clients see meaningful reductions in interruptions within the first 90 days. The volume of small, recurring tickets drops first. Then the bigger issues stop happening because the work the other three pillars do upstream takes hold.
Yes. The majority of our work is remote by design, regardless of where the user sits. We support distributed teams across the U.S. and internationally.
A help desk is built to triage and escalate. Our Support team is an engineering team built to resolve. Average engineer experience is 11 years, and 99.98% of requests are resolved without escalation or on-site dispatch.
Business-hours live response is standard. After-hours coverage is included for outages and urgent issues that affect the business. There are no per-incident or after-hours fees for issues that fall under your managed services agreement.
Your fractional CIO spends the first weeks learning your business and your environment. A first-draft roadmap usually take shape within the first quarter, and the first formal business review locks it in with your leadership team.
Yes. Strategy is one of the four pillars covered by the fixed monthly fee, alongside Support, Security, and Strength. Large initiatives that come out of the roadmap, like a major migration or a new system build, are scoped and delivered through Professional Services.
We work alongside internal IT under a co-managed model. Your team keeps running the systems. Our fractional CIO partners with them on the roadmap and the budget, giving them executive backing and the time to focus on execution.
Your fractional CIO and the relevant members of your leadership team. We keep it focused on decisions, not status updates. You leave each review knowing what changed, what's coming, and what, if anything, needs your sign-off.
Most "planning" is a vendor recommending what to buy next. Strategy starts from your three-year business plan and works backward. The roadmap is tied to your goals, the budget is yours to see quarters ahead, and the review happens on a fixed schedule with your leadership, not whenever a renewal forces the conversation.
A fractional CIO is a senior technology leader who works as part of your team without the full-time executive cost. They own your technology roadmap, build and defend your IT budget, sit in your quarterly leadership reviews, and make sure every technology decision connects to where the business is going.
The best fit is a business of 50 to 200 users that depends on technology to operate and treats IT as a strategic investment, not a cost line. If you're shopping on price alone, we're probably not your provider. If you want a partner who thinks like a fiduciary and measures success by your outcomes, let's talk.
99.98% of service requests resolve remotely. For the rare cases that need on-site support, we maintain trusted contractor relationships in major U.S. and international markets.
We manage it. From technology planning to coordination to execution, we run the IT side of the move so you can focus on everything else.
We run baseline assessments immediately, identify quick wins, and hold your first IT strategy meeting within 60 to 90 days. That's where we build your roadmap and set the cadence for the partnership.
No extended downtime. Any brief downtime required for installing our management tools is coordinated after hours and at a time that works for your business.
Seven days. Pre-onboarding starts a week before your onboarding day. We gather information about your systems, coordinate with your prior provider, and handle transition planning. On onboarding day, we flip the switch and come on-site with several members of Team Velo to meet your team and identify immediate improvements.
We support the full stack a growing business actually runs on. Endpoints (Windows and macOS), email, identity, file storage, common SaaS tools, line-of-business applications, mobile devices, and the network gear behind it all. For one-off builds outside the managed program, see Professional Services.
Velo IT Group® charges one fixed monthly fee per user, with no hourly billing, no overage charges, and no surprise add-ons. The monthly fee covers IT support, cybersecurity, infrastructure management, and strategic guidance for the entire firm. Planned upgrades and projects, such as server replacements or office moves, are scoped and priced before work begins. Our Hardware as a Service (HaaS) model lets firms take capital expense and surprise hardware replacements off the table entirely.
Velo IT Group® provides managed IT services for entrepreneurially led law firms with 50 to 150 users, headquartered in Dallas, Fort Worth, Houston, and across Texas and Louisiana, with clients nationwide. We work with litigation, transactional, and mixed-practice firms, including solo offices and multi-office firms. Our Dallas-headquartered team has supported law firms since 2006, with additional offices in Houston, Texas and Lafayette, Louisiana.
Yes. We produce the board-ready reports many non-profit boardsnow expect: cybersecurity posture summary, incident log, training compliance,and audit readiness. Executive-friendly, no jargon.
Yes. Velo IT Group® works alongside in-house IT staff at law firms rather than replacing them. Your in-house lead keeps the institutional knowledge of your partners, your matters, and your culture, and you add a full bench behind them: a 24/7 SOC, after-hours coverage, dedicated vendor management, fractional CIO strategic guidance, and project capacity for migrations and rollouts. Most firms find this is the model that finally lets their internal IT lead get ahead of the work instead of staying buried in tickets.
Flat monthly fee, no hidden hourly charges, no surprise bills. The Velo Method® is built around predictability, which matters even more on a non-profit budget. Hardware as a service can also smooth out big refresh-cycle expenses.
A layered approach: email security (DMARC, anti-spoofing, advanced threat protection), agent training, and policy enforcement around wire confirmation. Wire fraud is the single biggest cyber threat to a real estate practice. The defense is layered, not a single tool.
Everything your business needs to stay running and protected. Unlimited support, cybersecurity, infrastructure maintenance, cloud services, Microsoft 365 management, and strategic IT planning. One fixed monthly per-user fee. Hardware purchases and large projects are scoped and priced separately.
Yes. Co-managed IT is built for businesses that already have in-house IT and want depth, not duplication. Your team owns the day-to-day. Velo brings security, strategy, and specialized engineering you would otherwise have to hire for.
A Fractional CIO is an executive-level technology strategist without the full-time cost. Infrastructure investments. Vendor contracts. Technology roadmaps. If your business is making decisions like these without someone in the room who can translate them into business outcomes, you probably need one. Velo's Fractional CIO service is included in our Strategy pillar.
Server upgrades, cloud migrations, backup and disaster recovery, firewall upgrades, Microsoft 365 migrations, network upgrades, VoIP implementations, and office moves. Projects are scoped, priced, and delivered separately from your managed services agreement.
Velo is a managed IT services provider (MSP) headquartered in Dallas, TX, with offices in Houston, TX and Lafayette, LA. We manage the technology environments of entrepreneurially-led businesses, handling IT support, cybersecurity, infrastructure, and strategy under one fixed monthly fee. No hourly billing. No overages. No surprises.
Most IT providers are vendors. We operate as a fiduciary, sitting on your side of the table, not the vendor's. That means our recommendations are based on what's right for your business, not what generates the most revenue for us. One flat fee eliminates the conflict of interest that hourly billing creates.
We work best with entrepreneurially-led companies of 50 to 200 users across Texas and Louisiana. Our primary verticals are legal, financial services, manufacturing, energy, and distribution. These are industries where downtime and security risk have real business consequences.
Our headquarters is in Dallas, TX, and we have fully staffed offices in Houston, TX and Lafayette, LA. We serve clients across the Dallas-Fort Worth metroplex, Houston, and Acadiana, and support businesses in 13 states with on-site capability in all major markets.
A compliance-ready security stack that includes managed detection and response (MDR), managed firewall services, and access to our Houston-based Security Operations Center (SOC). Our SOC uses a combination of AI and human intelligence to identify and stop threats before they become incidents.
Yes. Cybersecurity services minimize your risk — insurance ensures you can recover if something still gets through. Think of it like car maintenance versus car insurance. You need both.
For businesses with advanced compliance requirements, we offer enterprise Data Loss Prevention (DLP) and Penetration Testing as add-ons outside the standard managed security program.
Everything your business needs to stay running and secured: unlimited IT support, cybersecurity, infrastructure maintenance, cloud services, Microsoft 365 management, and strategic IT planning. New hardware purchases and large projects are scoped and priced separately.
New projects and hardware or software purchases are planned and priced outside the managed services agreement. Things like server upgrades, firewall installations, and office moves are quoted separately as needed.
Velo charges a flat monthly per-user fee — no hourly billing, no overages, no surprise invoices. Pricing depends on the size and complexity of your environment. Request a quote and we'll put together a number that makes sense for your business.
Hourly billing creates a conflict of interest. An MSP that charges by the hour profits from your problems. We don't. One flat fee means we're motivated to keep your environment stable and your team productive.
No onboarding fee for clients committing to a 3-year agreement. Shorter terms are available and subject to an onboarding fee equal to 1–2x the monthly managed services fee.
Most IT providers are vendors. We operate as a fiduciary. That means we sit on your side of the table, not the vendor's, and our recommendations are based on what's right for your business, not what generates the most margin for us.
Our engineers average 11 years of experience. Even our youngest has more than five. We back that with a continuous education program and dedicated monthly training time, because the best engineers do not stop learning.
We charge one flat monthly fee. No hourly billing. No overages. That model only works if your environment runs well, which means we are motivated to keep it that way.
We manage it. From technology planning to coordination to execution, we run the IT side of the move so you can focus on everything else.
99.98% of service requests resolve remotely. For the rare cases that need on-site support, we maintain trusted contractor relationships in major U.S. and international markets.
The best fit is a business of 50 to 200 users that depends on technology to operate and treats IT as a strategic investment, not a cost line. If you're shopping on price alone, we're probably not your provider. If you want a partner who thinks like a fiduciary and measures success by your outcomes, let's talk.
Seven days. Pre-onboarding starts a week before your onboarding day. We gather information about your systems, coordinate with your prior provider, and handle transition planning. On onboarding day, we flip the switch and come on-site with several members of Team Velo to meet your team and identify immediate improvements.
No extended downtime. Any brief downtime required for installing our management tools is coordinated after hours and at a time that works for your business.
We run baseline assessments immediately, identify quick wins, and hold your first IT strategy meeting within 60 to 90 days. That's where we build your roadmap and set the cadence for the partnership.
